www.designszobor.hu
Effective date: 2024.11.01.

Introduction:
Please read our General Terms and Conditions carefully, as by placing your order you accept our Company's General Terms and Conditions! If you have any questions about using our webshop, the purchase process, our products or our General Terms and Conditions, you can contact our Company at the following contact details:

Our company details: Company name: ZaDo Design Kft.
Headquarters: 1172 Budapest, Cinkotai Street 22-26.
Tax number: 32695571-2-42
Company registration number: 01-09-437841
Name of the registering authority: Metropolitan Court of Justice Commercial Court


Website address: www.designszobor.hu
Email address: hello@designszobor.hu
Phone number: +36 20 299 4145

Hosting provider details: RACKFOREST INFORMATION TECHNOLOGY TRADE SERVICE AND CONSULTANCY LTD.: 1132 Budapest, Victor Hugo u. 11., 5th floor. B05001, info@rackforest.com

Concepts:
Parties: Seller and Consumer/Business jointly
Consumer: a natural person of legal age, over 18 years of age, acting outside the scope of his/her economic activity or profession
Consumer contract: a contract where one of the parties is a Consumer
Warranty: in the case of a Consumer Contract, according to the Civil Code
• a guarantee that goes beyond legal obligations or is voluntarily assumed for the proper performance of the contract
• mandatory warranty, which is based on legislation

Contract: Conclusion of a purchase contract between Seller and Consumer/Business using the webshop and e-mail
Distance contract: a contract for the purchase of the product or provision of a service that is the subject of the contract, which is concluded without the simultaneous physical presence of the parties, using a means of communication between distant parties, within the framework of a distance selling system.
Means of communication between distant parties: a means suitable for making a contractual declaration in the absence of the parties, e.g. a means providing internet access, a form, a catalogue, a telephone
Product: a movable item in our webshop's inventory, intended for sale, subject to a Contract, marketable and available for possession
Enterprise: a person acting within the scope of his economic activity or profession
Webshop: our webshop, where the contract is concluded

Relevant legislation:
● Act CLV of 1997 on Consumer Protection
● Act LXXVI of 1997 on Copyright
● Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society
● Government Decree 151/2003. (IX.22.) on the mandatory warranty for durable consumer goods
● Act CXX of 2011 on the right to informational self-determination and freedom of information
● Act V of 2013 on the Civil Code
● Decree 19/2014. (IV.29.) of the Ministry of National Economy on the procedural rules for handling warranty and guarantee claims regarding items sold under a contract between a consumer and a business
● Government Decree 45/2014. (II.26.) on the detailed rules of contracts between the Consumer and the enterprise
● Regulation (EU) 2016/679 of the European Parliament and of the Council (27.04.2016) on the processing and protection of personal data of natural persons and on the free movement of such data, and repealing Regulation 95/46/EC, i.e. the General Data Protection Regulation
● Regulation (EU) 2018/302 of the European Parliament and of the Council (28.02.2018) on combating unjustified geo-blocking and other forms of discrimination based on a consumer's nationality, place of residence or place of establishment within the internal market, and amending Regulations (EU) 2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC

Scope and acceptance of the GTC: In addition to the relevant legislation, the content of the contract to be concluded is also regulated by our General Terms and Conditions. Within this framework, we summarize the rights and obligations of you and us, the conditions of concluding the contract, the payment and delivery conditions, the deadlines, the rules related to liability, and the conditions for exercising the right of withdrawal. By placing your order, you accept our Company's General Terms and Conditions, which belong to the contract to be concluded.

Language and form of the contract: The language of the contract is Hungarian. The contract is concluded by placing the order and accepting our General Terms and Conditions.

Prices: Prices are in HUF. Our company is subject to VAT, our prices are gross prices, which include VAT. We reserve the right to change prices.

Complaints handling and legal enforcement options:
The Consumer can send us any complaints regarding the product or our Company's activities at the following contact details:
● Email address: hello@designszobor.hu
● Phone number: +36 20 299 4145

The Consumer may primarily communicate their complaint to our Company in writing, but in some cases also orally. The complaint may concern the behavior, work, or omission of a person acting on behalf of our Company, which is directly related to the distribution and sale of the product.

Our Company will investigate the oral complaint immediately and resolve it as far as possible. If the Consumer does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, our Company will record the complaint and its position on it, a copy of which will be sent to the Consumer (in the case of personal presence, it will be handed over on site). In the case of a complaint received by e-mail, it will be sent to the Consumer within 30 days together with the response. Our Company will respond to the written complaint in writing within 30 days of receipt. If the complaint is rejected, our Company is obliged to justify its position. Our Company is obliged to provide the complaint with a unique identification number - in the case of a verbal complaint communicated by telephone or other electronic communication service.

The complaint record must include:
● The place, method and time of submitting a complaint
● Consumer's name, address, and contact information
● A detailed description of the consumer complaint, as well as a list of documents, records, and evidence
● Our company's statement on its position regarding the Consumer complaint, if its immediate investigation can be resolved
● Place and time of recording of the minutes
● The signature of the person taking the minutes and the Consumer - the latter in the event that the oral complaint is communicated in person
● The unique identification number of the complaint – in the case of a verbal complaint submitted by telephone or other electronic communications service.

Our company will keep the minutes of the complaint and a copy of our response for 5 years and present them to a supervisory authority upon request.

Our Company shall inform the Consumer in writing, if the complaint is rejected, of which authority or Conciliation Board the Consumer may initiate proceedings with. The information shall include the seat, mailing address, contact details (website, e-mail, telephone number) of the competent authority and the Conciliation Board at the Consumer's place of residence/stay, as well as our Company's position regarding the use of the Conciliation Board procedure for the purpose of resolving the Consumer dispute.

In the event that the legal dispute between our Company and the Consumer cannot be resolved through negotiations, the Consumer may use additional legal remedies:

Consumer Protection Authority Procedure: In the event of a violation of Consumer Rights, the Consumer is entitled to file a complaint with the Consumer Protection Authority competent for his/her place of residence. The authority decides on the conduct of the Consumer Protection Procedure after assessing the complaint. The first-instance authority tasks are performed by the district offices. Their contact details: http://jarasinfo.gov.hu/

Court proceedings: The Consumer is entitled to enforce his claim arising from the dispute before the court within the framework of civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Board Procedure: You are entitled to turn to the Conciliation Board of Budapest or Pest County if your Consumer complaint is rejected. The condition for initiating the procedure is that the Consumer attempts to resolve the dispute directly with our Company.

Our Company is obliged to cooperate in the Conciliation Board proceedings. Accordingly, our Company is obliged to send a response to the Conciliation Board's summons, to appear at the hearing before the Conciliation Board and to ensure the participation of the person authorized to establish a settlement. If our Company's registered office/location is located outside the county of the chamber operating the territorially competent Conciliation Board, our Company's obligation to cooperate extends to offering the possibility of concluding a written settlement in accordance with the Consumer's claim. If we do not comply with our above obligation to cooperate, the case will fall under the jurisdiction of the Consumer Protection Authority, according to which mandatory fines are imposed in the event of unlawful conduct by companies, and this cannot be waived. The amount of the fine for small and medium-sized enterprises can range from HUF 15,000 to HUF 500,000, and for large companies with an annual net revenue of over HUF 100 million, it can range from HUF 15,000 to 51% of the company's annual net revenue, up to a maximum of HUF 500 million.

The Consumer may request the initiation of the Arbitration Board proceedings. The request must be submitted in writing (by letter, fax, telegram, or on the Arbitration Board website, in electronic form) to the President of the Arbitration Board.

The request must include:
● Consumer's name, place of residence/stay, contact information
● Name and registered office/location of the company involved in the consumer dispute
● Consumer's position and the related evidence and facts
● Consumer's statement that he/she has attempted to resolve the dispute directly with the business concerned
● Consumer's declaration that he/she has not initiated any other Conciliation Board proceedings in the case, has not initiated any mediation proceedings, has not filed a statement of claim, has not submitted any request for the issuance of a payment order
● Motion for a board decision
● Consumer signature
● If the Consumer has requested the jurisdiction of another body instead of the competent Arbitration Body, its designation.

It is essential to attach to the application the document or its copy, the content of which the Consumer refers to as evidence (the company's written statement rejecting the complaint, if this is not available, then the written evidence in the Consumer's possession of the attempt at reconciliation).
If an authorized representative is handling the complaint, the authorization issued by the Consumer must be attached to the application.

Further information about the Conciliation Bodies: http://www.bekeltetes.hu Further information about the territorially competent Conciliation Bodies: https://bekeltetes.hu/index.php?id=testuletek

Contact details of the regionally competent Conciliation Bodies:

Baranya County Conciliation Board Address: 7625 Pécs, Majorossy I. u. 36. Telephone number: 06-72 507-154 Fax: 06-72 507-152 E-mail address: abeck@pbkik.hu, mboyar@pbkik.hu

Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4. Telephone number: 06-76 501-500, 06-76 501-525, 06-76 501-523 Fax: 06-76 501-538 E-mail address: bekeltetes@bacsbekeltetes.hu, mariann.matyus@bkmkik.hu Website: www.bacsbekeltetes.hu

Békés County Mediation Board Address: 5600 Békéscsaba, Penza ltp. 5. Telephone number: 06-66 324-976 Fax: 06-66 324-976 E-mail address: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board Address: 3525 Miskolc, Szentpáli u. 1. Telephone number: 06-46 501-091, 06-46 501-870 Fax: 06-46 501-099 E-mail address: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. III. em. 310. Telephone number: 06-1 488-2131 Fax: 06-1 488-2186 E-mail address: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board Address: 6721 Szeged, Párizsi krt. 8-12. Telephone number: 06-62 554-250/118 Fax: 06-62 426-149 E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board Address: 8000 Székesfehérvár, Hosszúsétáter 4-6. Telephone number: 06-22 510-310 Fax: 06-22 510-312 E-mail address: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/a. Telephone number: 06-96 520-217 Fax: 06-96 520-218 E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board Address: 4025 Debrecen, Vörösmarty u. 13-15. Telephone number: 06-52 500-710 Fax: 06-52 500-720 E-mail address: korosi.vanda@hbkik.hu

Heves County Conciliation Board Address: 3300 Eger, Faiskola út 15. Telephone number: 06-36 429-612 Fax: 06-36 323-615 E-mail address: hkik@hkik.hu

Jász-Nagykun-Szolnok County Conciliation Board Address: 5000 Szolnok, Verseghy park 8. III. floor 305-306. Telephone number: 06-56 510-621, 06-20 373-2570 Fax: 06-56 510-628 E-mail address: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board Address: 2800 Tatabánya, Fő tér 36. Telephone number: 06-34 513-027 Fax: 06-34 316-259 E-mail address: szilvi@kemkik.hu

Nógrád County Conciliation Board Address: 3100 Salgótarján, Alkotmány út 9/A. Telephone number: 06-32 520-860 Fax: 06-32 520-862 E-mail address: nkik@nkik.hu

Pest County Conciliation Board Address: 1119 Budapest, Etele út 59-61. 2nd floor, room 240. Mailing address: 1364 Budapest, P.O. Box: 81. Telephone number: 06-1 269-0703 Fax: 06-1 474-7921 E-mail address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board Address: 7400 Kaposvár, Anna u. 6. Telephone number: 06-82 501-026 Fax: 06-82 501-046 E-mail address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board Address: 4400 Nyíregyháza, Széchenyi u. 2. Telephone number: 06-42 311-544 Fax: 06-42 311-750 E-mail address: bekelteto@szabkam.hu

Tolna County Conciliation Board Address: 7100 Szekszárd, Arany J. u. 23-25. 3rd floor Telephone number: 06-74 411-661 Fax: 06-74 411-456 E-mail address: kamara@tmkik.hu

Vas County Conciliation Board Address: 9700 Szombathely, Honvéd tér 2. Telephone number: 06-94 312-356 Fax: 06-94 316-936 E-mail address: vmkik@vmkik.hu

Veszprém County Conciliation Board Address: 8200 Veszprém, Radnóti tér 1st floor 116. Telephone number: 06-88 429-008 Fax: 06-88 412-150 E-mail address: bekelteto@veszpremikamara.hu

Zala County Conciliation Board Address: 8900 Zalaegerszeg, Petőfi u. 24. Telephone number: 06-92 550-513 Fax: 06-92 550-525 E-mail address: zmbekelteto@zmkik.hu

Online Dispute Resolution Platform: On the website created by the European Commission, after registering as a Consumer, by filling out the application on the site, the Consumer can resolve their disputes related to online purchases without initiating court proceedings. This is also a way of enforcing Consumer rights without distance restrictions. You can file a complaint regarding the product/service purchased online.

You and the company you are complaining about have the opportunity to choose together on this online dispute resolution platform which dispute resolution body will be entrusted with handling your complaint. The online dispute resolution platform can be accessed at the following website: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright: Our website is considered a work of authorship pursuant to Section 1 (1) of Act LXXVI of 1999 on Copyright, and each part of it is protected by copyright. The unauthorized use of images, texts, software or graphic programs on our website, as well as the use of malicious applications that modify our website, is prohibited, pursuant to Section 16 (1) of the same Act. Please note that the use of materials, images, videos and texts from our website and database is only possible with the written consent of the copyright holder (ZaDo Design Kft.), with the indication of the source.

Partial invalidity and code of conduct: In the event that a section of our General Terms and Conditions is legally incomplete/invalid, the provisions of the relevant legislation shall apply to that section. The rest of the contract shall remain valid.

Technical protection measures and operation of digital data content: The servers that provide the data displayed on our website have an availability of over 99.9%/year. We continuously save the entire data content, at regular intervals, if there is a problem, the original data can be restored. The data that appears on our website is stored in a MySQL or MSSQL database. Due to their sensitive nature, we store this data with appropriate encryption, and we use hardware support for their encoding, which is built into the processor.

Product features: The description on the product page provides information about the features of the products for sale on our website.

Correction of data entry errors and responsibility for the accuracy of the data: During the ordering process, before confirming the order, you have the opportunity to modify or correct the data you have provided. You are responsible for the accuracy of the data you have provided. We will issue the invoice based on this data and deliver the product(s) to the address indicated as the delivery address. By placing your order, you acknowledge that our company is entitled to pass on to you any damages and costs resulting from the data you have provided incorrectly. Our company excludes liability for performance due to incorrect data entry. Due to the saturation of the specified e-mail address or mailbox, the confirmation is considered undeliverable, which may (prevent) the implementation of the contract. In the event of delivery by our company, the Customer is obliged to inform the seller about the accessibility of the delivery address and the exact location of the statue. If the route to the address is not suitable or the sculpture encounters obstacles not agreed upon in advance due to its size, so it falls off during delivery or is picked up by the customer near the address. When delivering at a pre-arranged time, if the customer does not show up or cannot be contacted, the cost of the repeated delivery will be borne by the customer. The customer is obliged to pay the additional cost to the seller in advance.

Procedure in case of an incorrect price: Our company excludes liability for an obviously incorrect price despite all due care, or due to a malfunction of the IT system. The following are considered to be an obviously incorrect price:
● 0 Ft
● Price incorrectly indicating a discount (e.g.: Original price of the product: 3,000 HUF, discount: 20%, discounted price: 500 HUF, since in this case the correct price should be 2,400 HUF) If an incorrect price has been indicated, our Company will inform you of the case and offer you the option of purchasing the product at the correct price, so that you can either order the product at the correct price or cancel the purchase without consequences.

Using our webshop: Our webshop provides the User with the presentation of products (products with images, descriptions, prices on the website) and the option of online ordering. You can browse our website using a menu system. You will find the products organized by category. By clicking on the name of a category, the products in it will appear. From the list page, you can find a detailed description of the product by clicking on the product name. It is also possible to search in our webshop by keyword.

If you want to purchase a product, you can do so (by setting the quantity if you want more than one) by clicking on the cart button. You can view and check the products in your cart using View Cart. Here you can change the quantities or delete products. By clicking on Empty Cart, the entire contents of the cart will be deleted.

Once you have selected which products you would like to order, by clicking on the Order button, entering the page, if you are not yet registered, you have the option to place your order by creating a registration. Our webshop can be used without registration.

The security of the login data is the responsibility of the User, he is responsible for updating his data, he is obliged to inform our Company if his data has been misused by a third party. If you have forgotten your password, click on the "Forgot password" option, after which we will send a link to the User's registered e-mail address, by clicking on which a new password can be created.

During the ordering process, the User is required to select their preferred payment and delivery method. Immediately before confirming the order, the User can check the accuracy of the data, the products they want to order and their quantity on the Order Summary page. If they want to correct the data, they can do so by clicking on the pencil icon.

Finalizing your order: If everything is in order, you can finalize your order by clicking the “Send Order” button, which will be confirmed on our website and by email. If you notice in the confirmation email that you have provided incorrect information, please notify us immediately, within 24 hours. The information on our website does not constitute an offer to conclude a contract on the part of our Company. You are the offerer. By clicking the “Send Order” button, you acknowledge that your offer is deemed to have been made and that your statement entails a payment obligation. If we do not confirm your offer within 48 hours according to our General Terms and Conditions, you are released from your offer.

Order processing and conclusion of the contract: You can place your order at any time on our webshop. You will receive an automatic confirmation of your order, which means that your order has been received, however, this confirmation does not constitute acceptance of the offer you have made. If you do not receive an automatic confirmation by e-mail within 24 hours of placing your order, please let us know, as there may be a technical problem, which is why your order has not been received in our system. Our company will confirm your offer in a second e-mail, at which point the contract is concluded.

Payment methods:

Bank transfer: Payment is made by bank transfer. After processing your order, our colleague will send you the necessary transfer details and the invoice. Once your transfer is received, we will ship the ordered product.

Collection methods: On-site collection or delivery by our company.

Delivery time: The delivery time is 90 working days from the date of order confirmation. Any deviation from this deadline will be notified by email.

Reservation of rights and stipulation: If you previously ordered a product from us, but did not receive it upon delivery (except in the case in which you exercised your right of withdrawal), or the package was returned to us with the indication "Not claimed", our Company will undertake to fulfill the order if the purchase price and shipping costs are paid in advance.

Our Company may withhold delivery of the package until we are satisfied that the purchase price of the product has been successfully paid in the case of online payment. If the price of the product has not been paid in full, our Company will draw the Consumer's attention to the need to supplement the purchase price.

Consumer information based on Government Decree 45/2014. (II. 26.):

Information on the Consumer's right of withdrawal: Pursuant to Section 8:1, Paragraph 1, Point 3 of the Civil Code, a consumer is considered to be a natural person acting outside the scope of his profession, independent occupation or business activity, according to which legal entities may not exercise the right of withdrawal without justification!

The Consumer has the right to withdraw from the contract without giving any reason pursuant to Section 20 of Government Decree 45/2014 (II. 26.). The Consumer may exercise his right of withdrawal in the case of a contract for the sale of a product within 14 days from the date of receipt of the product. The Consumer may also exercise his right of withdrawal during the period between the conclusion of the contract and the date of receipt of the product.

If the Consumer has made an offer to conclude the contract, he or she has the right to withdraw the offer before the contract is concluded, which terminates the obligation to conclude the contract.

Declaration of withdrawal, Consumer's right of withdrawal and termination: The Consumer may exercise his right provided for in Section 20 of Government Decree 45/2014. (II. 26.) by means of a relevant declaration.

Validity of the Consumer's declaration of withdrawal: We consider the right of withdrawal to have been exercised within the deadline if the Consumer sends us his declaration within the deadline (14 days). The Consumer bears the burden of proof that he has exercised his right of withdrawal in accordance with this provision. After receiving the Consumer's declaration of withdrawal, our company electronically confirms to the Consumer the fact of exercising the right of withdrawal and its acknowledgement.

Our company's obligation in the event of the Consumer's withdrawal:

Our Company's obligation to refund: If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014. (II. 26.), Our Company shall refund the full amount paid by the Consumer, including the costs associated with performance, such as the delivery fee, within 14 days of being informed of the withdrawal. Please note that this provision does not apply to additional costs incurred by choosing a delivery method other than the usual, less expensive delivery method.

Our Company's refund obligation: In the event of withdrawal/termination pursuant to Section 22 of Government Decree 45/2014 (II. 26.), our Company shall refund the amount due to the Consumer in the same way as the payment method used by the Consumer. If the Consumer approves, our Company may also use another payment method for the refund, but the Consumer may not be charged any additional fees resulting from this. Our Company shall not be liable for any delay due to an incorrect bank account number or postal address provided by the Consumer.

Additional costs: If the Consumer chooses a delivery method other than the usual, less expensive delivery method, our Company is not obliged to refund the resulting additional costs. In such cases, our refund obligation is up to the amount of the general delivery rates indicated.

Right of retention: Our company may withhold the amount due to the Consumer until the Consumer has returned the product or clearly confirmed that it has been returned. We do not accept packages sent by cash on delivery or courier.

In case of withdrawal/termination of consumer obligations:

Product return: If the Consumer withdraws from the contract pursuant to Section 22 of Government Decree 45/2014. (II. 26.), the product must be returned immediately, at the latest within 14 days of notification of withdrawal, or handed over to a person authorized by our Company to receive the product. The return is deemed to have been completed within the deadline if the Consumer sends the product before the deadline expires.

Costs related to the return of the product: The cost of returning the product is borne by the Consumer. The product must be returned to our Company's address. If the Consumer terminates the contract after the commencement of performance, he/she is obliged to pay our Company a fee proportional to the service provided up to the date of notification of the termination to the company. The amount to be paid by the Consumer proportionally shall be determined based on the total amount of the consideration agreed in the contract plus tax. If the Consumer proves that the amount thus determined is too high, the proportional amount shall be calculated based on the market value of the services provided up to the date of termination of the contract. We do not accept packages sent by cash on delivery or by post.

Consumer's liability for depreciation: The Consumer is liable for depreciation resulting from use exceeding the use necessary to establish the nature, properties and operation of the product.

The right of withdrawal cannot be exercised in the following cases: Please note that you cannot exercise your right of withdrawal in the cases set out in Section 29 (1) of Government Decree 45/2014 (II.26.):
● In the case of products or services that are subject to fluctuations in financial market prices that cannot be influenced by our company and that are possible even during the specified deadline for exercising the right of withdrawal
● In the case of newspapers, magazines, periodicals, with the exception of subscription contracts
● In the case of a product that, due to its nature, is inseparably mixed with other products after delivery
● Except for residential services, in the case of contracts for the provision of accommodation, car rental, transportation, catering, and services related to leisure activities, if a performance deadline/time limit specified in the contract has been set
● In the case of the sale of sealed audio or video recordings or computer software, if the Consumer has opened the packaging after delivery
● In the case of a non-prefabricated product, which was manufactured based on the Consumer's instructions or request, or in the case of a product that was customized for the Consumer
● In the case of digital data content provided on a non-tangible medium, if our Company has commenced performance with the Consumer's express prior consent and the Consumer has simultaneously stated with his consent that he acknowledges that he will lose his right of withdrawal after commencement of performance
● In the case of contracts concluded at public auction
● In the case of a contract for the provision of a service, after the entire service has been performed, if our Company has begun the performance with the express prior consent of the Consumer and the Consumer has acknowledged that he or she will lose his or her right of termination after the entire service has been performed
● In the case of a business contract, in which our Company visits the Consumer at the express request of the Consumer to carry out urgent repair/maintenance work
● In the case of a sealed product that cannot be returned after opening after delivery due to health or hygiene reasons

Warranty, product warranty, guarantee: This section of the Consumer Information was prepared pursuant to the authorization of Section 9 (3) of Government Decree 45/2014 (II.26.) and in accordance with Annex 3 to Government Decree 45/2014 (II.26.).

Warranty:

In what cases can you exercise your right to a warranty of conformity? In the event of defective performance by our Company, you may assert your warranty of conformity claim against our Company in accordance with the relevant provisions of the Civil Code.

What rights do you have based on your warranty claim? You may exercise the following warranty claims: You may request repair or replacement, unless the option you have chosen is impossible or would entail disproportionate additional costs for our Company. You may switch from your chosen warranty right to another, but you will bear the cost of the switch, unless it was justified or our Company gave reason for it.

Within what period can you assert your warranty claim? You are obliged to report the defect immediately after its discovery, no later than 2 months. You may not assert your warranty rights beyond the 2-year limitation period from the performance of the contract. If the subject of the contract between the Consumer and our Company is a used item, the parties may agree on a shorter limitation period, but a limitation period shorter than 1 year may not be stipulated.

Who can you assert your warranty claim against? You can assert your warranty claim against our company.

What other conditions are there for asserting your warranty rights? There are no other conditions for asserting your warranty rights within 6 months of delivery, other than notification of the defect, if you prove that the product or service was provided by our Company. After 6 months of delivery, however, you must prove that the defect already existed at the time of delivery. Different rules apply to used products in terms of warranty and guarantee. Defective performance also exists in the case of used products, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. Due to obsolescence, the occurrence of certain defects becomes increasingly frequent. The Buyer may only assert his warranty rights in the case of defects that are in addition to and independent of defects resulting from use. If the used product is defective and the Consumer was informed of the defect at the time of purchase, our Company is not liable in this case.

Product warranty:

In what cases can you exercise your product warranty rights? In the event of a defect in a movable item/product, you can, at your choice, assert your warranty claim under the warranty for materials or the product warranty.

What rights do you have based on your product warranty claim? As a product warranty claim, you can only request the repair or replacement of the defective product.

When is a product considered defective? A product is defective if it does not meet the quality requirements in force at the time of its release or if it does not have the properties specified in the description provided by the manufacturer.

Within what time limit can you assert your product warranty claim? You can assert your product warranty claim within 2 years from the date the product was placed on the market by the manufacturer. After this time limit, you lose this right.

Against whom and under what other conditions can you assert your product warranty claim? You can only assert your product warranty claim against the manufacturer/distributor of the movable property. You must prove the defect of the product in the event of asserting a product warranty claim.

In what cases is the manufacturer/distributor exempt from its product warranty obligation? The manufacturer/distributor is only exempt from its product warranty obligation if it can prove that:
● The defect was not detectable at the time of market launch, based on the state of science and technology
● The product defect results from the application of a law or mandatory official regulation
● The product was not manufactured or marketed as part of your business activities

The manufacturer/distributor only needs to prove 1 reason for exemption. Please note that you cannot claim a warranty claim and a product warranty claim at the same time for the same defect. However, if you successfully claim a product warranty claim, you can also claim a warranty claim against the manufacturer for the replaced product/repaired part.

Warranty:

In what cases can you exercise your warranty rights? In the event of defective performance, our company is obliged to provide a warranty in accordance with Government Decree 151/2003. (IX. 22.) on the mandatory warranty for durable consumer goods. The law requires the provision of a warranty for durable consumer goods, such as technical items, machines, tools, the purchase price of which exceeds 10,000 HUF.

What rights and within what time limit are you entitled to under the warranty? Government Decree 151/2003. (IX. 22.) on the mandatory warranty for durable consumer goods defines the cases of mandatory warranty. In the case of products falling outside this, our company does not provide a warranty. A warranty claim can be asserted within the warranty period. If the party liable for the warranty fails to fulfill its obligation within the deadline set by the entitled party, the warranty claim can be asserted in court within 3 months of the deadline specified in the notice, even if the warranty period has already expired. Failure to meet this deadline results in forfeiture of rights. The rules governing the exercise of warranty rights must be applied to assert a warranty claim. The warranty period is 1 year. Failure to meet this deadline results in forfeiture of rights. The warranty period begins on the day of delivery of the consumer product to the Consumer or the day of installation (if performed by our Company). For matters related to the warranty beyond one year, please contact the manufacturer!

What is the relationship between a warranty and other warranty rights? A warranty applies in addition to warranty rights (product or accessory warranty). The difference between warranty rights and a guarantee is that in the case of a warranty, the burden of proof is more favorable to the Consumer.

Consumer goods that are subject to the mandatory warranty according to Government Decree 151/2003, have a fixed connection, are heavier than 10 kg or cannot be carried as hand luggage on public transport - with the exception of vehicles - must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the repair service will take care of the removal and installation, as well as the delivery and return.

Our company's commitment within the mandatory warranty period may not include conditions that are more disadvantageous to the Consumer than those provided for by the mandatory warranty rules. After its expiration (1 year), the terms of the voluntary warranty may be freely determined, but the warranty may not adversely affect the existence of the Consumer's rights arising from the law (based on the warranty of goods).

Exchange request within three working days: In the case of a purchase made in our webshop, you have the right to exchange the product within 3 working days. You can claim an exchange request within 3 working days in the case of durable consumer goods falling under the scope of Government Decree 151/2003. (IX. 22.), according to which, if you claim an exchange request within 3 working days, our Company must interpret it as meaning that the product was already defective at the time of sale and we must replace the product without further action.

When are you exempted from our company's warranty obligation? You are exempted from our company's warranty obligation only if you prove that the cause of the defect arose after the performance. Please note that you cannot assert a warranty claim and a warranty claim, or a product warranty and a warranty claim, at the same time, in parallel, due to the same defect. You are entitled to the rights arising from the warranty regardless of the warranty rights.